Delivery and Packaging

- Delivery -

Free Shipping Across the US

At LunaSteel, we believe that beautiful jewelry should come without hidden surprises. That's why we offer completely free shipping on every order throughout the United States – no minimum purchase required. Whether you're treating yourself to a single piece or building your collection, shipping is always on us. We know that unexpected delivery costs can sometimes hold you back from a purchase you love, and we never want that to be a barrier between you and your perfect piece.

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Delivery Time

Your jewelry will arrive within 2-7 business days, carefully packaged and ready to enjoy.

For our international friends: We'd love to ship worldwide, but current international shipping costs range from $300-500 for even small packages. If you're passionate about adding LunaSteel to your collection and don't mind the shipping investment, please reach out to us directly – we're always happy to explore options together. Depending on your order size and location, we may be able to contribute toward shipping costs to make it more manageable for you.

- Packaging -

Our Signature Packaging Experience

Every LunaSteel piece comes in packaging that's as special as the jewelry itself. We wanted to create something you'd actually want to keep – not just throw away after unboxing.

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Custom Wooden Jewelry Boxes

Each piece arrives in a handcrafted, eco-friendly wooden box that's designed and laser-cut right here at home. These aren't just shipping containers; they're beautiful storage boxes built to last. Our favorite detail? The subtle burnt wood scent that comes from the laser-cutting process – it's like a little signature of the craftsmanship that goes into every aspect of your LunaSteel experience.

Every box also includes a jewelry cleaning cloth to keep your pieces looking their absolute best.

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Thoughtfully Minimal & Eco-Conscious

Our packaging philosophy is simple: protect your jewelry while protecting our environment. We intentionally chose lightweight, natural wood over heavy, resource-intensive materials, with every box crafted with minimal environmental impact in mind. While our boxes might look understated compared to mass-produced luxury packaging, that's entirely intentional – we believe true luxury lies in knowing your purchase supports sustainable practices and local craftsmanship. Every lightweight box saves on shipping emissions, every piece of sustainably sourced wood biodegrades beautifully, and every order supports small-scale, mindful production right from our home workshop. It's packaging with purpose – not just protection, but a commitment to function and environmental responsibility.

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Unique Opening Experience

Our boxes open in a special way that's a little different from traditional jewelry boxes. Check out our packaging video below to see exactly how it works – it's simple but adds that extra touch of thoughtfulness to your unboxing moment.

[Check out the packaging video here]

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Gift Packaging

Planning to surprise someone special? We're happy to customize your packaging for gifting at no additional cost. Just email us with your ideas, and unless it's something truly impossible, we'll make it happen. We love being part of those meaningful moments.

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Tracking & Communication

Once your order ships, you'll receive a text notification with tracking information. If you provide your phone number at checkout, you'll also receive standard delivery updates to keep you informed every step of the way.

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Our Promise to You

Your satisfaction means everything to us. Life happens, and sometimes even the most durable pieces need a little care. If your LunaSteel jewelry ever needs repair – whether it's a broken clasp or a loose stone – we'll fix it for free. Just send it back to us (sorry! shipping on you this time ^^, but all repair services are completely complimentary).

We believe that when you invest in LunaSteel, you're not just buying jewelry – you're joining a community that cares about your experience long after the purchase.

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Evolving Sustainability

We're constantly improving our packaging to be more sustainable and give you a fresh brand experience. Keep checking back here to see our latest packaging innovations – we love sharing our journey toward even better environmental practices.

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Questions about delivery or packaging? We're here to help – just reach out anytime. Contact me and let's start a conversation :)